Refunds Policy

Thank you for shopping at Mazzucato Watches. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 15 days from the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You obtained a Return Merchandise Number (RMN) from us

  • Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us by email: amy@mazzucatodesign.com
Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

D-Lab Ltd. 

Hong Kong

Cheung Sha Wan

41 Wing Hong Street 7th Floor, Workshop C06, Wui Wah Factory Building

香港 九龍 長沙灣 永康街41號 匯華工廠

大廈7樓C6室

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Mazzucato Watches .

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: info@mazzucatodesign.com, or amy@mazzucatodesign.com.