After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am (GMT+8 Hong Kong time) will not be shipped out until the next business day. If you order after 9 am (GMT+8 Hong Kong time) on a Friday, your order will likely be shipped out on the following Monday.
Mazzucato offers FREE WORLDWIDE SHIPPING on all watches.
Shipping costs can be applied in the checkout on extra items only (accessories, extra straps and more).
There are no hidden, or extra fees on any of our products. All import taxes and international duties are included within the price of the watches and the accessories.
If you need to change or cancel your order, please contact us immediately by emailing email@example.com. Once our warehouse has processed your order, we will be unable to make any changes.
We offer a 2-year warranty on all of our watches.
The Warranty covers your Mazzucato watch and accessories against manufacturing issues from the date you bought your product, excluding the courier, for sending your watch and us returning your repaired watch.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees plus courier fees. Customers will be responsible to arrange a courier to send the watch to our HK warehouse, the watch that needs to be repaired will then be inspected and a quotation with courier charges will be sent to you. We will proceed with the repair once we have received confirmation to proceed, and payments will need to be made before the repaired watch is returned to you. Note that customs tax/duties might apply on returning repaired watches, it is solely your responsibility to check with your local customs for details.
You have 15 calendar days to return an item from the date you received it.
Only items that have been purchased directly from the Mazzucato website online can be returned.
The full set of products should be returned in completely new and unused condition, via any courier with tracking.
Before returning the item, an email requesting for the returns & refunds should be sent to firstname.lastname@example.org.
Once the returned item is received, an inspection will be performed, and if the item is in the condition as mentioned, a refund will then be processed, deducting administrative fees of USD50-150 depending on the item and location.