Returns + Exchanges

 

Returns

Any brand new product can be returned for a full refund or store credit within 30 days of delivery. We offer free and easy returns for all domestic and international orders.
Please contact our Customer Support team at support@mazzucatowatches.com to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.


Received a damaged item?

We take great care in ensuring each of our watches meet our quality standards before shipping them off to you. However, in the unlikely event you’ve received a damaged watch, please reach out to our Customer Support team at support@mazzucatowatches.com and they will help resolve the issue. See more warranty information on our FAQ page.


How long does it take to process my return?

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.